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Chase, your letting me down

October 15th, 2011 at 05:26 am

So, it has been a week since my account was hacked and it still isn't corrected. Really, Chase, you are one of the largest banks and you can't get my bank account corrected.

You were told three times which debits were not mine and then you credit me for merchants I use. Then you have to re-debit it so they can get paid and finally you are getting the debits that are supposed to credited back into my account, but I am still in the negative.

Step up the pace.

So, I am feeling a little apprehensive about using this account at all even though you said you have sent me a new debit card, which I haven't received yet.

I have bills to pay. Do I pull my account out from your bank and go somewhere else. Ugg.

7 Responses to “Chase, your letting me down”

  1. creditcardfree Says:

    Geez! It really shouldn't be that hard. Sorry you are going through that. It might be time to find a local credit union.

  2. jewels3 Says:

    I am surprised that they didn't advise you to close the account and open a new one. I had a similar thing happen and that's what they did for me.

  3. snafu Says:

    What's keeping you at Chase? Would you even consider a CU? How do you get a supersized organization like Chase to fix mistakes for an individual? Many of us would appreciate discussion on this subject.

  4. CampFrugal Says:

    Thanks all. I actually do have an account at a credit union, but it is a savings account without a checking attached to it and I want to keep it that way.

    As for Chase, I have been with this same branch long before it was Chase. It used to be a state bank, then Michigan National, then NBD, then Bank One, then Chase was the final financial institution to buy it out. I have had this account for longer than I can remember. It is actually the account that I pay all my bills out of. My direct deposits from two different institutions are deposited here, automatic deductions for certain bills and other banking saving institutions are withdrawn from here and pay pal are all centered around this one account. So, it is gonna take a little time to get everything moved around. It is not just a close the account and open another one kind of operation. I wish it was that simple, but no.

    But, I did go pull out most of the savings account part attached to this account and take it to the credit union.

    It just has been such an incovenience.

  5. Frügal Says:

    Oh wow. I am sorry to hear that!

    We have our credit card thru Chase, so this is somewhat disconcerting.

  6. PatientSaver Says:

    This is why I don't use the "big banks" for anything but their cash back credit card offers. Well, no, that's not really true. I don't use the "big banks" because it was their widespread unethical, deceptive and greedy business practices that caused the credit crisis, the mortgage-backed securities fiasco, the foreclosure spike and subsequent housing collapse and oh, yes, the recession that soon followed.

  7. Jerry Says:

    We have been using USAA for our banking (and insurance) for a while now, and we will move all of our accounts out of another Big Bank (B of A) as soon as we return to the States. The improvement in customer service and responsiveness has been remarkable and it leads me to never want to deal with the other companies again.
    Jerry

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